Alternative dispute resolution

Our "OnlineShop" general terms of business contains the following in §11:
§ 11
  § 11 Applicable law/Place of jurisdiction/Alternative dispute resolution
(3)
  

Online dispute settlement (pursuant to Art. 14 Para. 1 of EU Regulation 524/2013 ("ODR Regulation")): The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr/.
Tripus does not participate in dispute resolution procedures before a consumer tribunal board. We have no obligation to do so and neither are we prepared to do so.

     
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Tripus group is the leading manufacturer in Europe of complete switch systems for DIY and professional equipment. The Tripus GmbH (founded in 1963) has its head-quarters in Bubesheim, near Guenzburg, Germany. Europe wide, around 180 staff are employed in the three companies in the Tripus houlding group.