Our "OnlineShop" general terms of business contains the following in §11:
§ 11
§ 11 Applicable law/Place of jurisdiction/Alternative dispute resolution
(3)
Online dispute settlement (pursuant to Art. 14 Para. 1 of EU Regulation 524/2013 ("ODR Regulation")): The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr/.
Tripus does not participate in dispute resolution procedures before a consumer tribunal board. We have no obligation to do so and neither are we prepared to do so.
Delivery
Dear customer,
due to inventory and christmas holidays your order will be recorded and subsequently shipped from week 01/2024.
We wish you a Merry Christmas and a Happy New Year!